Terms & conditions

1. Introduction

This website is operated by Go Property Solutions Ltd, a company registered in England and Wales (Company No. 11542963) with its registered office at Go Estate Agency, 4 Towneley Road, Longridge, Preston, PR3 3HU.

By using this website, you accept these terms in full.

2. Use of Website

You agree to:

• Use this website lawfully

• Not misuse, hack, or disrupt the website

• Not reproduce or copy content without permission

We reserve the right to restrict access at any time.

3. Property Listings Disclaimer

• All property details are for general guidance only

• Information may change and is not guaranteed

• Measurements, images, and descriptions are approximate

• You must not rely solely on website content

4. No Advice

Nothing on this website constitutes:

• Legal advice

• Financial advice

• Investment advice

You should seek independent advice before proceeding.

5. Reservation Agreements & Buyer Fees

Certain properties may be subject to a reservation agreement.

By proceeding:

• A reservation fee is payable upon offer acceptance

• The fee is in addition to the purchase price

• It does not form part of the deposit

• Typically calculated as a percentage (e.g. 3% including VAT unless stated)

The reservation fee:

• Secures the property and removes it from the market

• Is held in a client account

• Is distributed in accordance with the agreement upon exchange

Important:

• Reservation fees are generally non-refundable

• Refunds are only available in limited circumstances defined in the agreement

• Withdrawal without valid reason may result in full loss of the fee

You agree to:

• Act in good faith

• Progress within agreed timeframes

We strongly recommend independent legal advice.

6. Reservation Process Acknowledgement

By making an enquiry or offer:

• You confirm you have read our Reservation Process Explained page

• You understand the financial commitment and risks

• You accept that reservation fees may be non-refundable

7. Client Money Handling

We may hold client money including:

• Reservation fees

• Rent payments

• Deposits

All funds:

• Are held in a segregated client account

• Are handled in accordance with regulations

We are not liable for delays caused by banks or third parties.

8. Rent Collection & Lettings

Where we act for landlords:

• We may collect rent on their behalf

• We are not responsible for tenant default unless agreed

• Rent guarantee services are subject to separate terms

9. Anti-Money Laundering (AML)

We are legally required to:

• Verify identity

• Obtain proof of funds

• Carry out AML checks (may be subject to an admin fee)

Failure to provide documents may delay or stop a transaction.

10. Anti-Fraud Warning

We will never change bank details via email without verification.

You must:

• Verify bank details by phone before transferring funds

We are not liable for losses due to fraud where checks were not completed.

11. Intellectual Property

All website content is owned by Go Property Solutions Ltd.

12. Limitation of Liability

We are not liable for:

• Website inaccuracies

• Transaction outcomes

• Technical issues

Nothing excludes liability for fraud or personal injury.

13. Complaints Procedure

All complaints must be made in writing to: [email protected]

We will:

• Acknowledge within 3 working days

• Respond within 15 working days

If unresolved:

• The matter may be referred to our professional indemnity insurance provider

• Or escalated to our redress scheme

14. Regulatory Compliance

We comply with:

• Estate Agents Act 1979

• Consumer Protection Regulations

• Anti-Money Laundering Regulations

15. Governing Law

This agreement is governed by the laws of England and Wales.